Shipping Policies

All Items can be shipped USA only

$9 standard shipping via USPS Ground Advantage Mail (3-5 business days)

Free standard shipping is available with an order value of $100 or more

Shipping Carrier

Orders are shipped via USPS. We will provide you with a USPS tracking number so that you may track your order. Please note when using expedited shipping methods, we cannot request or guarantee delivery by a specific time. Generally, USPS will deliver your package by an estimated time and date of delivery. You are able to track your package through USPS.com using the tracking number associated with your shipment.

Risk of Loss

All items purchased from www.herbarnonline.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. You can contact USPS for more information.

Shipping to International Addresses

Please be aware that we are unable to ship orders to International Addresses.

Return Policy

Your complete satisfaction is our ultimate goal. You may return any item shipped by herbarnonline.com, keeping the following in mind: Returns and exchanges are accepted within 10 business days of receipt of shipment. These returned items must be unopened and in new condition. We'll request a refund after we receive and process your return. A refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. Please consider the following timeline regarding refunds: • 5 to 10 business days for us to receive your return from the shipper • 3 to 5 business days for us to process your return The time it takes your bank/credit card company to process the refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item. Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee. We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund. Please note: Only products purchased at herbarn1.com may be returned for refund or exchange. If you have questions about returns or exchanges, please contact us by phone at 626-965-0906 or via email at herbarn@hotmail.com For your protection and to ensure prompt delivery, we recommend that you send your return via USPS. Shipping fees are not refundable.

All returns should be addressed to:

Herbarn Acupuncture & Herb Center: 17348 Colima Road, Rowland Heights, CA 91748

Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.